Refund Policy

Last updated: January 2026

At Hana Boutique, customer satisfaction is our top priority. Because our products are uniquely handmade, we handle return and refund requests with care and personal attention.

1. Our Commitment

If there is any issue with your order, please contact us immediately. We will do our best to resolve the situation through a replacement, store credit, or refund, depending on the specific circumstances and the nature of the product.

2. Eligibility for Returns

As our creations are handcrafted, eligibility for a return or refund depends on the following:

  • Condition: The item must be unused, in its original packaging, and in the same condition that you received it.

  • Timeframe: Requests for returns or refunds should be made within 14 days of receiving your order.

  • Custom Orders: Please note that customized or made-to-order pieces are generally not eligible for return unless they arrive damaged.

3. Damaged or Faulty Items

In the unlikely event that your item arrives damaged during transit, please take a photo of the packaging and the product and contact us immediately so we can assist you with a replacement or a full refund.

4. Process

To start a return or refund inquiry, please reach out to us via our email below. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Shipping Costs: Unless the item is faulty, the customer is responsible for paying the shipping costs for returning the item.

5. Contact Us

For any refund or return inquiries, please reach out directly: